User Support: "Floorwalking"

Productively help staff exploit the power of your EDRM or ECM system.


icon arrow Engage with users no matter what their learning or behaviour style is, so they learn the best ways of using the system.

icon arrow Resolve opposing views. Gridlocks bring business improvement to a standstill. Learn how to identify and work through them to get things back on track.

icon arrow Work effectively with key stakeholders so they provide you and users with the support, backup and resources you need.

icon arrow Get the governance model right so your system stays under control, but still flexible and responsive to changing user and business needs.

icon arrow Find floorwalkers – recruit, train, support and keep them.