Technical Services and Support

Expertise ‘on tap’ to design, maintain, manage and improve your Microsoft 365 environment

hero - A Office 365 technical support consultant with a headset helping a New Zealand customer

Why work with us?


You’ve moved your files into SharePoint and OneDrive but don’t have an inhouse administrator.


You’ve implemented your 365 migration. What next? 


You need access to a variety of resource types and expertise in 365 training, consultancy, technical services and information management. 


A Microsoft 365 technology partner that can provide advice, valued insights and ongoing support for your business. 

A quarterly review of your 365 SharePoint and related apps with a focus on adoption and security

wide - someone taking notes on their laptop during an Office 365 workshop or course

Benefits and flexibility of SLA

Service Level Agreements (SLA) or as and when needed (time/materials), our expert team is always here for you. 


  • Service management, dedicated customer success team with service delivery management 
  • Service level targets, response and resolution timeframes agreed 
  • Ticket prioritisation and standards set, support metrics are clear between IL and your own internal IT timeframes 
  • First touch for email and queue management cost is included in operational support fees 
  • A scheduled report which gives you oversight of your data, security and utilisation across SharePoint, OneDrive and Teams 
  • An allocated budget which can be used to pay for support services, training or professional services 

Operational Support Fee: Office 365 support engineer available at standard consulting rates for support cases 8:30am – 5pm, Monday to Friday (excluding public and statutory holidays). An operational support fee ensures that you have access to dedicated resources, response times and delivery timeframes. 

Support Case Resolution and Advisory ServicesResolving incidents and requests raised through a formal support case procedure.  

Scheduled Reporting Services: This will take the form of a health, adoption, security and governance check (e.g. storage resource quotas, sharing, user profile service). We review search query data, compile, and advise configuration enhancements to improve findability withing your SharePoint. 

What we do

teal timer alarm time running out

Scheduled monitoring

Peace of mind with weekly checks and a monthly written report

teal face happy smile

Support availability

Regular, after hour, or on demand technical support to suit your business

teal server data

Systems Architecture

New designs or upgrades drawing on proven expertise

teal headphones headset support talk chat help question remote

Technical support calls

Expertise on tap to resolve your problems or provide ad-hoc advice

teal hand point finger question

General problems and queries

Advice and problem solving for all aspects. Also on-premise SharePoint support, training and coaching

teal graph profits projection statistics chart data

Workflow, forms and business processes

Analysis, design, build and go-live. Includes Nintex, Power Apps & Flow

Benefits & flexibility

teal hand thumb thumbs up okay ok

Peace of mind

Immediate expertise, no matter what's happened or is being considered

teal people team group users

Resources on tap

Why have expensive full-time deep expertise in-house?

teal signpost sign plan strategy decision

Choose your service model

Service Level Agreement or on demand - we'll fit your needs and your budget

teal view four squares sort arrange organise

Mix and match

Technical support, system architecture, information architecture, record keeping, user support, training, change management, workflow

teal piggiebank savings money save

Budget flexibility

SLA's allow funds to be allocated in advance and time not spent passed forward, leaving you equipped for emergencies

What customers say

Join our Resource Centre

Looking for more information? Join our Resource Centre to gain access to webinars, whitepapers, case studies and more.

Talk to an Expert

Get put in touch with one of our technical experts and let's talk about how we can support your business.